ЧОРНА, О. В. Quality management and quality management in education. Pedagogy of Higher and Secondary Education, Kryvyi Rih, Ukraine, v. 34, p. 327–336, 2012. DOI: 10.31812/educdim.v34i0.3618. Disponível em: https://journal.kdpu.edu.ua/ped/article/view/3618. Acesso em: 23 nov. 2024.